The Company complies with the Act on the Protection of Personal Information (APPI), related laws and regulations, guidelines, and this Privacy Policy when handling personal information.

The Company collects, uses, and provides personal information appropriately and only within the scope of the specified purposes of use for customers, business partners, shareholders, and the human resources management of employees. The Company will not handle personal information beyond the scope necessary to achieve these purposes (secondary use) and will take appropriate measures to prevent such use.

The Company implements reasonable security measures against risks such as unauthorized access, leakage, loss, or damage of personal information, allocates management resources commensurate with its business activities, and continuously improves its personal information security management system. Any deficiencies will be promptly corrected to ensure personal information is protected under the best possible conditions.

The Company reviews its personal information protection management system as necessary in light of changes in the surrounding environment and promotes continuous improvement.

The Company has established a dedicated inquiry desk to respond promptly and sincerely to complaints and inquiries regarding the handling of personal information.


Personal Information Inquiry Desk
Email: privacy@minden.co.jp
Date of Establishment: January 1, 2016
Date of Revision: March 31, 2025
UPDATER, Inc.
Representative Director: Eiji Oishi
Santowers Center Building 8F, 2-11-22 Sangenjaya, Setagaya-ku, Tokyo

The Company uses personal information for the following purposes:

The Company may jointly use customer personal information with the following entities within the scope necessary to achieve the "Purpose of Use" in Section 1. (*1)

(*1) The Company limits joint use of customer personal information to only those companies necessary for the purpose of joint use, and does not necessarily jointly use customer personal information with all retail electricity companies and general transmission and distribution utilities.

(*2) Retail electricity companies refer to companies that do not fall under the registration rejection criteria stipulated in Article 2-5, Paragraph 1 of the Electricity Business Act (Act No. 170 of July 11, 1964) and are listed in the registered retail electricity company list published on the Agency for Natural Resources and Energy website. For company names, locations, etc., please refer to: https://www.enecho.meti.go.jp/category/electricity_and_gas/electric/summary/retailers_list/

(*3) General transmission and distribution utilities refer to Hokkaido Electric Power Network Co., Ltd., Tohoku Electric Power Network Co., Ltd., Tokyo Electric Power Grid Co., Ltd., Chubu Electric Power Grid Co., Ltd., Hokuriku Electric Power Transmission & Distribution Co., Ltd., Kansai Electric Power Transmission & Distribution Co., Ltd., Chugoku Electric Power Network Co., Ltd., Shikoku Electric Power Transmission & Distribution Co., Ltd., Kyushu Electric Power Transmission & Distribution Co., Ltd., and Okinawa Electric Power Co., Ltd. For locations, etc., please refer to: https://www.enecho.meti.go.jp/category/electricity_and_gas/electric/summary/electric_transmission_list/

(*4) Demand reduction contractors refer to companies that have concluded demand reduction adjustment supply contracts with general transmission and distribution utility members (including companies that have obtained business codes before contract conclusion). For company names, locations, etc., please refer to the Organization for Cross-regional Coordination of Transmission Operators website: https://www.occto.or.jp/privacy/negawatt-jigyousya.html

(*5) "Retail supply contract abolition intermediary" refers to retail electricity companies that have newly received retail supply contract applications from customers acting on behalf of customers to apply for cancellation of retail supply contracts to existing retail electricity companies.

The Company may outsource the handling of acquired personal information. In such cases, we conclude necessary contracts with the contractors and supervise them to ensure proper management of personal information.

(1) The Company, in principle, does not provide customer personal information to third parties without customer consent. However, this does not apply in the following cases:

#1 When disclosing statistical data by aggregating or analyzing individual personal information and processing it into a format where individuals cannot be identified for the purpose of providing statistical information

#2 When necessary to protect human life, body, or property and it is difficult to obtain the consent of the individual

#3 When particularly necessary for improving public health or promoting the healthy development of children and it is difficult to obtain the consent of the individual

#4 When cooperation is necessary for national agencies, local public organizations, or their commissioned parties to perform duties stipulated by law, and obtaining the consent of the individual may hinder the performance of such duties

#5 When disclosure or provision is permitted by law

(2) The Company provides personal information entrusted to us to third parties in the following cases:

To handle personal information more strictly, the Company has established basic personal information protection regulations compliant with JIS Q 15001, and operates a personal information protection management system after understanding the external environment.
When actually handling personal information, we implement security management measures from four perspectives: organizational, human, physical, and technical.
For details on security management measures, please contact the "Personal Information Inquiry Window" listed in Section 8.

(1) Personal Information Subject to Disclosure
If you have requests from individuals regarding personal information handled by the Company for notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "disclosure, etc."), please contact the "Personal Information Inquiry Window" in Section 8 below. However, please understand that we cannot respond to disclosure requests for "personal information obtained through services for new electric power companies" listed in Section 1. The purpose of use is to perform commissioned operations, and we do not use it for any other purposes. For disclosure requests, please follow the request procedures of the service provider where you applied.

(2) Contact for Disclosure Requests
For disclosure requests, please contact the "Personal Information Inquiry Window" in Section 8 below. When requesting disclosure of your personal information held by the Company, please fill out the necessary information on our designated form and submit it.

(3) Identity Verification for Disclosure Requests
We will verify your identity when making disclosure requests. In some cases, we may request copies of official identification documents by mail for verification.

(*) For representatives, we verify by requiring submission of a power of attorney. When appointing a representative, copies of official identification documents for both the individual and the representative must be submitted. We do not accept disclosure requests by telephone, email, FAX, etc., so please submit using registered mail or other methods that provide delivery records.

(*) For legal representatives of minors or adult wards, we verify representation authority through documents proving legal representation.

(4) Fees for Disclosure Requests
For "notification of purpose of use" and "disclosure" requests among disclosure requests, we charge fees up to 1,000 yen (excluding tax). We will contact you separately if it is clear that fees will exceed this amount.

Personal information provided is properly managed by appointing a personal information protection manager.
Personal Information Protection Manager: Director, Corporate Headquarters General Manager: Takayuki Ito
Contact: privacy@minden.co.jp

For complaints and inquiries regarding personal information handling and disclosure requests, please contact the following window:
Personal Information Inquiry Window
Contact: privacy@minden.co.jp

Providing personal information to the Company by customers is voluntary. However, please understand that depending on the content of items not provided, there may be services we cannot provide.

This site uses services provided by Google Analytics to understand site usage. Therefore, some pages use cookies provided by Google Analytics. For detailed information about cookie usage and information collected by cookies, please check Google Analytics' privacy policy.

(1) Cookies are a mechanism for saving usage history and input content exchanged between browsers and servers as files on customer computers when using web pages. When customers allow cookie transmission and reception in their browser settings, websites can obtain cookies from customer browsers.

(2) Customers can choose settings for cookie transmission and reception. Please note that selecting settings to reject all cookies may result in restrictions on using various internet services, such as being unable to receive services requiring authentication.

The Company assumes no responsibility for third-party acquisition of personal information in the following cases:

(1) When customers themselves disclose personal information to third parties using our service functions or other means

(2) When individuals can be identified from information customers input and approved for publication on our services

The Company may revise all or part of this Privacy Policy without prior notice. When changes are made, we will notify through this site.